Customer Service

Payment Methods

Direct Deposit or Fund Transfer (Malaysia only)
We accept cash/check payments via Direct Deposit or Fund Transfer into our  CIMB bank account:

We'll send you our bank details upon receiving your order form.

Deposits can be made at any of the bank branches or cash/cheque deposit machines. Transfers can be made via their ATMs or via online banking. After completing the deposit or transfer, please scan the deposit or transaction slip together with your order number and email it to us at ceriserougecollection@gmail.com for our acknowledgement. If you made an online transfer, please email us the transaction ID for confirmation.

Please do not send cash by post.

Packaging & Delivery

All lingerie items ordered are packaged individually and can be specially gift-wrapped upon request for just RM20.

All orders are delivered by express courier service in standard courier packaging.

Local orders
For Malaysian orders, we ship via Poslaju. Poslaju is closed on Sundays and on some Saturdays. Please allow 2 working days for your package to arrive.

Shipping charges are as follows:

Peninsular Malaysia: RM6.00 (first item) and add RM1.50 for each additional item**

East Malaysia: RM8.00 (first item) and add RM2.00 for each additional item**

International orders
International orders are delivered by FedEx. The shipping rates for international orders are given below and are added to your order at checkout.


(a) MYR40.00 per item

•Singapore

(b) MYR60.00 per item

•Hong Kong
•Philippines
•Thailand
•Macau
•Taiwan
•South Korea
•Vietnam

(c) MYR70.00 per item

•Australia
•China
•Japan
•Brunei
•Indonesia
•New Zealand

(d) MYR80.00 per item

•USA
•Canada

(e) MYR120.00 per item

•United Kingdom
•Mexico
•Bahrain
•United Arab Emirates

(f) MYR150.00 per item

•Rest of the world

Delivery time

Please allow 2-4 working days for delivery upon confirmation of your order. For international orders, please allow for an additional 1-2 working days.

Third party delivery

Our exquisite collection of lingerie presents the choice of a perfect romantic gift for your loved one. And for your added convenience, we facilitate sending your gift order directly to her. All you have to do is provide us the appropriate shipping information at checkout.

P.O. boxes and hotels

We do not deliver to P.O. boxes or to hotels. Please only provide us a residential or commercial address for delivery to ensure you receive your order safely, promptly and in good condition.

Import duty and taxes

International orders may be subject to import duty and taxes which are levied once your package reaches your country. We deliver your package with duties and taxes unpaid and cannot predict what your particular charges may be. If you do incur these additional charges, they must be settled by you in order to clear customs. Please contact your local customs office for more information on import duties and taxes. Please note that we declare the full value of the order on all packages shipped to outside Malaysia in accordance with legal requirements.

Exchange & Cancellation Policy

Exchange
Due to sanitary reasons, there will be no exchanges. All items are brand new, and will be carefully checked before being dispatched. We are not responsible for any losses or damages of the package or content during shipment. Please refer to Get The Right Size post to avoid disappointment.

Cancellation

Orders not paid within 2 days will be automatically cancelled by us.

Kindly contact us immediately at ceriserougecollection@gmail.com if you would like to cancel your order. There will be a 25% cancellation fee imposed on cancellation requests for orders that have been paid and are being processed.

Orders cannot be cancelled once sent for delivery.